Shipping & Returns


 

Shipping : 

Standard delivery in 4-10 working days in EU countries, till 21 working days to other countries.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customers.

Returns : 

You can request a return or an exchange for any item within 14 days from the delivery day. Please contact us on email within 2 days of purchase and we will send you a return form. If your return is approved, the refund will be processed in a certain amount of days.

To be eligible for a return, your item must be unused and in the same condition, you received it. Also, it must be in the original undamaged “SilkSisters” box. We kindly recommend you to unpack and try the item avoiding any contact with water or hand cream, oily textures or any other factors that could cause stains or marks to silk material. Returns that are damaged, soiled or altered may not be accepted.

Shipping costs are non-refundable.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for personalized orders.